O.K. this is a quick post about customer service. I recently had a problem with my rod tip section on my ST.CROIX AVID SERIES 7' 3 WT. My guides had worn through and ended up cutting my fly line. Yes, I should have probably paid attention to my rod's condition a little better, but I was still sad to see my fly line float away into the depths of the stream. This pole has seen a lot of action and has been through a lot. This tip section was actually one of the third replacement tips. The other two went down to automatic seatbelt and one got rolled up in the window. So I decided to contact ST.CROIX and see if they could help me out with this problem. I contacted Jeff Little of ST.CROIX and explained what happened and if there was anything they could do to help me out. I received an email back almost immediately. It said that if I sent my tip section in they would send a brand new one to me as soon as it arrived. So I sent it into them and mailed it priority. I received another email saying that they had received my rod and they were sending the new one out. About 2 days later after returning home, there it was. Leaning up against my door was a cardboard tube, heaven to the eyes. Sure enough there was my new rod tip. AWESOME. FREE of charge!!! No questions asked. All I had to pay was about $5.oo on shipping and I was back on track. Needless to say, I hit the water as quick as I could.
I don't know what kind of fly rod everyone else uses, but I myself will always fish ST.CROIX. The prices on the rod's are pretty much one of the best deals when it comes to rods. The way my avid is able to toss flies into spots no bigger than 10" is just great. Your rod of choice is something personal, and what works for you is what works for you. New technology comes and goes, something new every year it seems. The one thing that I think is most important is the Customer Service that comes along with what you spend your hard earned money on. Any rod can be used to catch a fish, but if that rod breaks and your left fishing with a broken stump of a pole. because you can't afford to replace it, than what good is it.
I just wanted to give a big thanks to Jeff Little and the rest of the ST.CROIX team for your great customer service. You got a customer for LIFE!!
Tight Lines forever...!
Disclaimer: This is my opinion only. I was not payed or given anything for this statement. Just some great customer service.